REI CO-OP
Leave of Absence Tool
Summary
As LOA policies become increasingly complex, a tool that personalizes information for employees can significantly increase understanding and save HR and managers time and reduce errors when answering in-depth questions.
Challenge
- Simplify complicated Leave of Absence (LOA) information and provide easy access to important details 24/7
- Provide instructions on how to initiate a leave of absence
Solutions
- A customized, interactive LOA tool
- Employees answer a few short questions to receive a customized LOA summary
- Shows only information relevant to the user based on type of leave, employee status, location and tenure
- Lives on benefits website accessible 24/7 from any device or location
Results
- Saved managers time because they directed employees to the tool rather than answering complicated questions
- Increased employee satisfaction by providing personalized clarification
- Provided a common starting point for REI’s Employee Service Center (ESC) to use when speaking with employees
SAVED TIME
FOR MANAGERS WHO DIRECTED EMPLOYEES TO THE TOOL
INCREASED
SATISFACTION AMONG EMPLOYEES
American Express
Michaels
